Enterprise Logistics Platform
For a leading US-based middle mile , last mile provider for enterprise clients
Application Development and Testing Services
A leading us-based regional last-mile delivery platform specializing in best-in-class residential delivery experiences
- Sortation Integration
- AI Customer Support
Integration of automated high-speed parcel sortation systems.
- Development and testing services of integration workflows that manage throughputs of 10,000 – 12,000 parcels per hour.
- Developed and maintaining an Edge solution running on Raspberry Pis that is optimized to handle high throughput
- Regular monitoring of sortation remotely.
- Planning to move to API based integration
- Enabled sorting capacity of 10,000 – 12,000 parcels per hour
- Reduced manual handling errors and significantly increased regional distribution speed.
AI Customer Support
Faster support turnaround AI-assisted resolution workflows Scalable customer experience improvements
Goal: Automate customer service responsesDevelopment of an initial Minimum Viable Product
(MVP) for a “Shadow Responder” AI solution.
Zendesk -> Cloud ingestion -> Big Query Analytics Store for history -> retrieval layer for similar past tickets -> LLM suggestion service -> Response as internal note or side conversation > Validate Response from the Customer success team and then enable the response as a public response.
- Zendesk API integration
- Client REST API Integation
- Gemini AI
- GCP Cloud apps and Big Query
